How can I unblock an IP in the firewall?
Why is my IP address blocked?
IP addresses can become blocked by one of our servers' firewall due to too many failed login attempts, etc.
How to unblock an IP address?
Reseller hosting:
You can use "ConfigServer Security & Firewall" in the "Plugins" menu in WHM or the "Extra Features" menu in DirectAdmin (You will need to have your Access Level set to Reseller to see this menu item in DirectAdmin).
From there, you can easily unblock and whitelist IP addresses any time you find the need.
Shared hosting (or you are using a reseller plan and your own IP address was blocked):
You can request the IP address be unblocked by Live Chat, or by submitting a ticket from our client area (https://www.simplesonic.com/members/supporttickets.php)