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Network Switch Replacement (Resolved) High

Affecting System - Malaysia Data Center Network

  • 04/18/2025 09:40 - 04/18/2025 12:09
  • Last Updated 04/18/2025 09:42

Network Switch Replacement - Malaysia Data Center Network

Our Kuala Lumpur, Malaysia data center will be performing a network switch replacement that will affect network connectivity for all services.

Maintenance Schedule
Date: 18-Apr-2025
Time: 9:40 AM EST – 12:00 PM EST
*EST = Eastern Standard Time
Estimated Network Downtime: 20 minutes or less


Action Required
During the maintenance, all services equipment in our Malaysia location will be briefly unavailable. Please inform your users about this maintenance and avoid performing any critical work during the scheduled maintenance window.

Migration of Nameserver (Resolved) High

Affecting System - nycns100

  • 04/16/2025 07:00 - 04/17/2025 12:36
  • Last Updated 04/16/2025 20:51

***** Update:

 

The host node has experienced a storage issue after migrating and data center engineers are working on the issue as quickly as possible.

Therefore we have extended the maintenance window an additional 24 hours, which hopefully will not be necessary.

 

 


***** This notice is for clients using our cPanel hosting plans which use our cPanel DNS cluster *****

Our data center has scheduled an equipment migration to a new data center in NYC on April 16 with a maintenance window starting at 7:00 AM EST and ending at 7:00 PM EST.

This equipment migration only affects the nameserver nycns100 in our cPanel DNS cluster.

During this time the server nycns100 will be powered down and physically moved to a new data center. During the move there will be expected downtime.

Due to the nameserver being powered down, you may encounter DNS resolution delays as DNS requests shift to an alternate nameserver.

 

Note: If using 3rd-party nameservers, such as Cloudflare, you are not affected and can disregard this notice.

 

USA Location Network issues (Resolved) Critical

Affecting Other - USA Location Network

  • 03/09/2025 00:04 - 03/09/2025 01:26
  • Last Updated 03/09/2025 01:26

Update: The issue was caused by a DDoS and has been mitigated. 

We apologize for any inconvenience.

 

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We are currently experiencing a network issue at our USA location and are currently investigating.

USA Location Outage (Resolved) Critical

Affecting Other - Multiple Servers

  • 02/20/2025 07:49 - 02/20/2025 08:32
  • Last Updated 02/20/2025 08:32

Update:

The network issue has been resolved and was due to a large scale DDOS attack on the data center that has been mitigated.

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Update:

The network issue has reoccurred and we are investigating

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Update:

The network issue has been resolved and all servers are now online. 

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We are currently experiencing an outage at our NYC location and are investigating.

MYDA100 Reboot For Maintenance (Resolved) High

Affecting Server - myda100.directadminhostserver.com

  • 10/09/2024 14:00 - 10/09/2024 15:09
  • Last Updated 10/09/2024 14:11

Server MYDA100 is being rebooted for maintenance. During the reboot, the server will be unreachable.

MariaDB Upgrades (Resolved) Medium

Affecting Other - Multiple Servers

  • 09/14/2024 12:00 - 09/14/2024 14:28
  • Last Updated 09/14/2024 14:10

We are performing MariaDB upgrades on all servers and users may see intermittent MySQL connectivity during this time.

BIOS firmware update on myda100 (Resolved) High

Affecting Server - myda100.directadminhostserver.com

  • 07/10/2024 11:10 - 07/10/2024 11:12
  • Last Updated 07/10/2024 11:12

We are performing an update to the BIOS firmware on server MYDA100 to resolve a system level issue.

PHP Issue (Resolved) High

Affecting Server - ukcp100.cpanelhostserver.com

  • 06/09/2024 15:22 - 06/09/2024 16:37
  • Last Updated 06/09/2024 15:25

We are currently experiencing an issue on server ukcp100 where the system is setting the PHP version to 5.6 regardless of the PHP version set in your PHP Selector.

We are actively diagnosing the issue along with cPanel's support team and do not currently have an ETA.

Connectivity issues server myda100 (Resolved) Critical

Affecting Server - myda100.directadminhostserver.com

  • 04/26/2024 09:59 - 04/26/2024 10:06
  • Last Updated 04/26/2024 10:16

We are currently experiencing connectivity issues with server myda100.directadminhostserver.com and are investigating

Scheduled Maintenance (Resolved) High

Affecting Server - ukda100.directadminhostserver.com

  • 04/08/2024 09:00 - 04/08/2024 08:28
  • Last Updated 04/02/2024 16:50

We will be replacing an NVMe drive in server ukda100 which should take approximately 30 minutes to complete.

In order to perform the replacement, the server will need to be powered down and will therefore be unavailable while the maintenance is performed.

MySQL Issue - USACP100 (Resolved) Critical

Affecting Server - usacp100.cpanelhostserver.com

  • 03/28/2024 04:30 - 03/28/2024 04:35
  • Last Updated 03/28/2024 04:35

Update: This issue is now resolved.

 

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The server USACP100 is experiencing an issue with MySQL and we are investigating.

Connectivity issues UK1 (Resolved) Critical
  • 01/28/2024 01:46 - 01/28/2024 10:06
  • Last Updated 01/28/2024 10:06

Update: The hardware issue has been resolved and the server is back online. If you are experiencing any issues, please contact us.

 

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Update: The issue appears to be related to a power connector failure and data center technicians are intervening. Unfortunately we have no ETA at this time.

 

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We are currently experiencing connectivity issues on server uk1.directadminhostingserver.com and are investigating.