Affecting System - Malaysia Data Center Network
Network Switch Replacement - Malaysia Data Center Network
Our Kuala Lumpur, Malaysia data center will be performing a network switch replacement that will affect network connectivity for all services.
Maintenance Schedule
Date: 18-Apr-2025
Time: 9:40 AM EST – 12:00 PM EST
*EST = Eastern Standard Time
Estimated Network Downtime: 20 minutes or less
Action Required
During the maintenance, all services equipment in our Malaysia location will be briefly unavailable. Please inform your users about this maintenance and avoid performing any critical work during the scheduled maintenance window.
Affecting System - nycns100
***** Update:
The host node has experienced a storage issue after migrating and data center engineers are working on the issue as quickly as possible.
Therefore we have extended the maintenance window an additional 24 hours, which hopefully will not be necessary.
***** This notice is for clients using our cPanel hosting plans which use our cPanel DNS cluster *****
Our data center has scheduled an equipment migration to a new data center in NYC on April 16 with a maintenance window starting at 7:00 AM EST and ending at 7:00 PM EST.
This equipment migration only affects the nameserver nycns100 in our cPanel DNS cluster.
During this time the server nycns100 will be powered down and physically moved to a new data center. During the move there will be expected downtime.
Due to the nameserver being powered down, you may encounter DNS resolution delays as DNS requests shift to an alternate nameserver.
Note: If using 3rd-party nameservers, such as Cloudflare, you are not affected and can disregard this notice.
Affecting Other - USA Location Network
Update: The issue was caused by a DDoS and has been mitigated.
We apologize for any inconvenience.
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We are currently experiencing a network issue at our USA location and are currently investigating.
Affecting Other - Multiple Servers
Update:
The network issue has been resolved and was due to a large scale DDOS attack on the data center that has been mitigated.
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Update:
The network issue has reoccurred and we are investigating
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Update:
The network issue has been resolved and all servers are now online.
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We are currently experiencing an outage at our NYC location and are investigating.
Affecting Server - myda100.directadminhostserver.com
Server MYDA100 is being rebooted for maintenance. During the reboot, the server will be unreachable.
Affecting Other - Multiple Servers
We are performing MariaDB upgrades on all servers and users may see intermittent MySQL connectivity during this time.
Affecting Server - myda100.directadminhostserver.com
We are performing an update to the BIOS firmware on server MYDA100 to resolve a system level issue.
Affecting Server - ukcp100.cpanelhostserver.com
We are currently experiencing an issue on server ukcp100 where the system is setting the PHP version to 5.6 regardless of the PHP version set in your PHP Selector.
We are actively diagnosing the issue along with cPanel's support team and do not currently have an ETA.
Affecting Server - myda100.directadminhostserver.com
We are currently experiencing connectivity issues with server myda100.directadminhostserver.com and are investigating
Affecting Server - ukda100.directadminhostserver.com
We will be replacing an NVMe drive in server ukda100 which should take approximately 30 minutes to complete.
In order to perform the replacement, the server will need to be powered down and will therefore be unavailable while the maintenance is performed.
Affecting Server - usacp100.cpanelhostserver.com
Update: This issue is now resolved.
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The server USACP100 is experiencing an issue with MySQL and we are investigating.
Update: The hardware issue has been resolved and the server is back online. If you are experiencing any issues, please contact us.
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Update: The issue appears to be related to a power connector failure and data center technicians are intervening. Unfortunately we have no ETA at this time.
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We are currently experiencing connectivity issues on server uk1.directadminhostingserver.com and are investigating.